Regulatory & MOH Disclaimer

Medivis is a software-as-a-service (SaaS) booking CRM: appointment scheduling, a WhatsApp conversation desk, and administrative reporting. It is not a medical device as defined under the Medical Device Act 2012 (Act 737) of Malaysia or any equivalent regulation.

Medivis performs no medical function — no diagnosis, no treatment planning, and no clinical decision support of the kind that would require medical device certification.

The AI agent handles administrative questions only — services, prices, opening hours, locations and appointment slots.

• The clinic is the data controller for all patient data in its Medivis workspace: it decides how and why that data is processed.
• Medivis is a data processor, acting only on the clinic's instructions.
• The clinic bears full responsibility for all clinical decisions and outcomes.
• Medivis provides the tools; the clinic is responsible for using them in compliance with applicable law.

Medivis stores contacts, WhatsApp conversations, appointments and the clinic's own service and price list. It does not store clinical records.

• No prescriptions, diagnoses, consultation notes, laboratory results, medical certificates or clinical images are held in Medivis.
• There is no integration with any practice management system, and no clinical data is imported from one.
• There is no patient-facing portal. Patients interact with the clinic through WhatsApp; they never sign in to Medivis.
• Appointment notes are a free-text field for the front desk. Clinics are advised not to record clinical detail there, and Medivis does not treat that field as a medical record.

• The agent answers from the clinic's own FAQ and price list. It does not consult a medical knowledge base and cannot answer a clinical question.
• A guard layer blocks medical-advice requests and hands the conversation to clinic staff instead of answering.
• Every AI reply carries the clinic's configured disclaimer, and every conversation can be taken over by a human at any point.
• The agent never writes a clinical record. Its only write actions are booking, cancelling or rescheduling an appointment, and updating contact details.

• Each clinic is responsible for complying with all applicable Ministry of Health (MOH) requirements, including medical record retention and reporting obligations.
• Because Medivis holds no clinical records, it neither satisfies nor interferes with a clinic's medical record retention duties — those remain entirely with the clinic and its record system.
• Where a platform feature conflicts with a regulatory requirement, the regulatory requirement takes precedence.