WhatsApp goes dark after 6pm.
Most customers message after business hours — when your business is closed. By morning, they've already bought from the competitor who replied first.
Trusted by 500+ businesses across Malaysia & Singapore
Built On Your Business. Trained In Your Voice. Live On WhatsApp 24/7.
Medivis builds custom AI agents for WhatsApp business accounts — trained on your pricing, schedule, SOPs and tone of voice. Not a template chatbot. Over 500 companies, from clinics to hotels and factories, have hired us to build theirs.
500+companies
6industries
MY & SGcoverage
AAisyah Cliniconline
Hi, quick question — are you open tomorrow? I'd like to book a slot, my son has a fever 😟9:41 PM
Yes we are! Tomorrow we're open 9am–10pm. For a child with fever, the nearest slot is 9:30am with Dr. Farah. Shall I book it for you?9:41 PM
Yes, please book it. Name: Aqil, 5 years old.9:42 PM
AI Replies24/7
Booking Confirmed
Recognised partnerTech Provider for the WhatsApp Business PlatformTrusted by 500+ businesses
- clinics
- factories
- cafes
- hair salons
- bubble tea shops
- hotels
- large enterprises in Singapore
Common problems
Does This Sound Like Your Business?
Staff answer the same questions 50 times a day.
“How much?” “What time do you open?” “Any slots available?” Staff time gets burned on repetitive questions, not on the work that actually drives sales.
Leads go cold because replies are slow.
Customers message three shops at once on WhatsApp. Whoever replies first gets the sale. A reply that's an hour late usually means the lead is already gone.
Owners can't see what staff promise customers.
Special pricing, booking slots, delivery promises — all locked away in a staff member's personal phone. When staff leave, the customer history leaves with them.
Follow-ups get forgotten.
A customer says “let me think about it” — and no one ever follows up. Every missed follow-up is a sale you already paid ad money to generate.
Double-booked appointments.
Two staff take bookings on two different phones for the same slot. The customer shows up, the slot's taken, and your reputation takes the hit.
How it works
Custom Means Custom. Three Steps.
We learn your business.
An onboarding session with our team: pricing, packages, schedule, policies, common customer questions, and the tone of voice your business uses every day.
We build and train your agent to your SOPs.
Your agent is trained on your own business data — not a shared template. Does your clinic have specific appointment protocols? Does your cafe have a seasonal menu? Your agent knows it all, and replies in the right tone.
Your agent answers 24/7, and hands over when needed.
Your agent handles enquiries, bookings and follow-ups around the clock. When a query needs a human touch, it's handed to your staff — complete with the full conversation context, so the customer never has to repeat themselves.
Every agent is unique. Two clinics will get two different agents — because their pricing, schedules and customer service style are different too.
For every industry
Built For Your Industry
The conversations below are illustrative — prices and times shown are generic examples only.
Clinic
Missed calls mean patients book elsewhere, and front-desk staff get buried under repetitive questions. Our agent handles appointments, reminders and FAQs — and integrates with existing clinic management systems like Plato, so your schedule always stays in sync.
Already using a clinic system? Request an integrationKKlinik Sri Mudaonline
Hi, nak tanya klinik buka Sabtu ini tak? Nak buat scaling gigi.
Hai! Ya, kami buka Sabtu, 9.00 pagi–5.00 petang. Scaling gigi RM120. Slot kosong Sabtu ini: 10.00 pagi dan 2.30 petang. Nak saya tempahkan?
10 pagi boleh.
Siap ditempah — Sabtu, 10.00 pagi. Boleh saya dapatkan nama penuh untuk rekod? Peringatan automatik akan dihantar sehari sebelum temujanji. 😊
Replies in Malay, English or Chinese — your customers' language.
Cafe & F&B
Orders flood in over WhatsApp during peak hours, staff are busy at the counter, and messages get buried. Our agent takes orders, confirms pricing and timing, and organizes everything into one shared team inbox.
BBoba Lane Cafeonline
Hey, do you deliver to Shah Alam? Want to order 5 cups of brown sugar boba 😅
Sure thing! 😄 We cover Shah Alam. Brown Sugar Boba is RM10.90/cup — 5 cups + RM5 delivery, total RM59.50. What time would you like delivery?
Around 3pm works.
You're set! Delivery at 3:00pm. Please share your location and phone number for the rider. You can pay by cash on delivery or QR. 🙌
Salon & Beauty
No-shows and double bookings eat into stylists' revenue every week. Our agent manages bookings, sends automatic reminders, and refills cancelled slots.
SStudio Lumi Haironline
Hi, I'd like to get balayage — how much is it and how long does it take?
Hi! Our balayage starts from RM280, depending on hair length, and takes 3–4 hours. Nearest slots: Thursday 11am or Friday 2pm — which works for you?
Friday 2pm.
Confirmed! Friday, 2:00pm. We'll send a reminder the day before. See you then! 💇♀️
Hotel
Guests enquire at midnight, front desk replies the next morning — and the booking goes elsewhere. Our agent answers rate and availability questions instantly, around the clock, and hands over special requests to your team.
RRimba Bay Hotelonline
Hi, do you have a deluxe room available this Friday for 2 nights?
Hello! Yes — Deluxe King rooms are available this Friday to Sunday at RM320/night, breakfast for two included. Shall I reserve one for you?
Yes please. Is early check-in possible?
Reserved! Early check-in from 12pm is subject to availability — I've noted your request and our front desk will confirm by Thursday. Your booking confirmation is on its way.
Factory / Manufacturing
MOQ, spec and quotation enquiries come in every day, and the sales team can't screen them all. Our agent answers basic questions, gathers customer requirements, and routes qualified leads straight to sales.
TTeguh Pack Industriesonline
Hi, what's your MOQ for custom packaging boxes?
Hi there! Our MOQ is 500 units for custom printing, with a 14-business-day lead time after artwork approval. Could you share the size and quantity so I can give you a price estimate?
500 units, size 30x20x10cm.
Thanks! Estimated price is RM2.20/unit for that quantity and size. I've passed these details to our sales team — an official quotation will be sent within 1 business day.
Enterprise / Singapore
High-volume support lines need automation that fits existing systems, not another silo. We build agents that integrate with your stack, follow your escalation SOPs, and give management full visibility through BI reporting.
ESupport Deskonline
Hi, we're looking to automate our customer support WhatsApp line. Can your agent handle order status enquiries?
Hi! Yes — our agents integrate with your existing systems, so customers can check order status, delivery windows and returns directly in WhatsApp, in real time.
What about handover to human agents?
Seamless. The moment a query falls outside scope, it escalates to your team with the full conversation context — your customer never has to repeat themselves.
Platform features
One Platform. Everything Your Business Needs On WhatsApp.
Team CRM Inbox
Every conversation in one place. Every staff member sees the full customer history — no more information trapped in personal phones.
Bookings & Appointments
Customers book directly in WhatsApp. Slots are checked automatically — no double-bookings, reminders sent automatically.
Broadcast & Campaigns
Send promotions, announcements and follow-ups to segmented customer lists — with open rates that far outperform email.
BI Reporting
How many leads came in, how many converted to sales, what questions get asked most — all in a dashboard owners can understand at a glance.
Multi-Branch / Workspace
Every branch or brand is isolated in its own workspace, with its own team and data — while the owner sees the full picture.
PDPA Compliance
Customer data is handled in line with the Personal Data Protection Act. Security isn't an add-on — it's built into the platform's foundation.
PDPA & security
Your Customer Data. Always Your Property.
Every patient and customer record that passes through the Medivis platform remains the full property of your business — we act solely as a data processor, never the owner. We do not sell, share, or use your customer data for any other purpose. This platform is built to meet the requirements of Malaysia's Personal Data Protection Act (PDPA), including access controls, workspace-level data isolation, and audit trails. For clinics and businesses handling sensitive data, this isn't a nice-to-have feature — it's a basic condition of how we work.
Read Our PDPA & Data Security Commitment- Access controls
- Workspace isolation
- Audit trail
Your WhatsApp Could Start Answering Tonight. The Only Question Is — When Do You Want To Start?
Tell us about your business. We'll show you what your custom agent will sound like — before you pay a cent.